Equality & Diversity in the Workplace - Courtney Associates

Courtney Associates offer a wide range of In-House courses. One of the many courses that Courtney Associates offer is Equality & Diversity in the Workplace. Diversity and Equality is now essential within every organisation, it is about respecting an individuals culture, beliefs and differences. This course will show you the benefits of demonstrating Equality and Diversity within your business and how it can help you and your employees grow.

This 1 day course is designed to give participants an understanding of Equality and Diversity in the workplace and how to act within accordance to the law as well as making the most from your workforce and business opportunities.

There are many topics covered during this course which include:

• Equality and Diversity – what does this term mean to your organisation?
• Why you should have a policy.
• The Equality Act 2010
• Raising awareness of Equality and Diversity.
• Prejudice and discrimination-What is the difference?
• How/why stereotyping and labelling occurs.
• Handling conflict at work.
• Protect your organisation from Employment tribunal claims.
• Tolerance vs acceptance what is the difference?

This course, like all of Courtney Associates courses, can be delivered in 3 ways. 

Standard:

The course will be delivered as outlined.

Tailored:

Terminology that is used in your industry and customised case studies can be included.

Bespoke:

The course can be written from scratch to meet the needs of your workplace.

The cost of our training includes all of the following plus a free initial face to face consultation meeting with the course trainer to determine your specific requirements.

To find out more about this course and other courses they run, visit their website. Or contact them today.

Assertiveness At Work - Courtney Associates

With 2016 well and truly here you may feel that you want to work on yourself and improve some skills. Courtney Associates have a range of courses for the public to attend that will help you to better yourself and improve your skills.

One public course Courtney Associates run is "Assertiveness at Work Masterclass".This 1 day course will provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations. You will learn how you can become more confident and assertive in work and you will also learn how to clearly communicate your views and opinions.

This workshop would suit anyone who is looking to improve the way they are seen by others due to how they assert themselves at home and in the workplace. Whether you just can't say "no" so you have too much work, or whether people think you come across as rude or aggressive. Whatever your reason, this course will help you to assert yourself in a positive and confident way.

There are several areas that are covered including,

• Defining what is meant by assertiveness and assertive behaviour
• The differences between assertive and aggressive behaviour
• Understanding and asserting your rights in the workplace
• Learning how to say ‘No!’
• Learning practical tips on how to become more assertive
• Understanding Communication styles
• How listening, questioning and feedback skills can improve the impact of assertiveness

When you attend you'll receive a pack which includes,

• Course books
• Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
• Certificate of Attendance

The cost of the course is £245, this is for the whole day and includes lunch and refreshments throughout the day plus the course workbooks, copies of the presentation slides, a certificate of attendance and Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace.

There are 3 upcoming courses, these are

• 22nd Feb 2016 - Leeds
• 26th Feb 2016 - London
• 29th Feb 2016 - Manchester

For more information on their public courses, visit their website and for more information on this course and to book on, then contact them today.

Effective Meeting Skills - Courtney Associates

Not all meetings are easy to concentrate in or easy to engage people in. Courtney Associates run a course for In House training to turn "boring meetings into effective meetings". Their Effective Meetings Course is aimed at managers and team leaders who are involved in leading, chairing, organising and managing meetings. 

There are many programme topics that are covered in this one day course including:

• The component parts of an effective meeting
• The “roles” participants can take on at meetings
• Managing group behaviours and group dynamics
• Managing dysfunctional behaviour at meetings

All these topics will help you to gain the skills needed to engage those in your meetings more and have them leave thinking "that meeting was useful" rather than "what a waste of time". 

There are 4 parts to this course, with topics within them, some of which are included below to give you an idea of what is included.

• Introduction to the Field of Meetings
• The purposes of Meetings
• Formal and informal Meetings
• Planning and Structuring Effective Meetings
• An opportunity for participants to understand the key elements of planning and
  structuring any formal / informal Meeting. The session would also consider how this
  theory applies to the specific Meetings participants’ chair.
• Leading Meetings Effectively
• The role of the Chairperson
• The skills of leading Meetings
• The skills of Facilitation
• Turning a “group” into a cohesive working team
• Skills Practice
• There would be an opportunity for participants to practice many of the skills, tools and techniques discussed by way of some simulated “Meetings” exercises and to receive feedback on their performance.

The cost of their training includes everything in the diagram below plus a free initial face to face consultation meeting to determine your specific requirements.

If you are interested and want to find out more, visit their website, or contact Courtney Associates today.

"I'm late, I'm late"

Time management is key in the world of business. Being able to attend work, meetings and interviews on time, as well as being able to work to deadlines. For some people, this is easy to do. They thrive working to deadlines and are never late. Not even to social occasions. However, some people struggle with time management. Finding it too easy to procrastinate, sometimes for longer than you think, struggling to arrive on time and sometimes struggling to keep on top of your  workload.

This is where Courtney Associates can help you and your employees. Courtney Associates run a one day time management course, where you can send 1 person or your whole team where they will do “in-company training". Lunch and refreshments are included in the course fees and each participant will receive, workbooks, a certificate which shows they have attended and contact details so they can receive further consultations with your trainer once you have returned to work. 

During the course a range of topics are covered, including, “Defining Time”, “Managing Time”, “Practical Tools & Techniques to get the most out of your job and your life” and “Managing Other People’s Impact on your Time”. Each topic looks at a number of issues which you may find impacts your time management and how you can overcome them to have better time management skills. Each participant during this one day course will get to create a practical and personal action plan which they can enforce in their workplace. 

The course is run by Tom Courtney. He has 27 years of experience delivering a comprehensive range of Training and Development interventions throughout the UK and internationally to a variety of clients. He is highly skilled and has extensive skills, knowledge and experience related to improving “individual”, “team” and “organisational” performance.

If you’d like to find out more about this course, or any of their other courses, visit their website www.courtney-associates.co.uk 

Reasons to Attend NEC | Courtney Associates

As you may already know, we're hosting 3 half an hour work shops per day over they 18th and 19th of October, completely free of charge to anyone who attends the NEC Conference in Birmingham. Another reason to come along, not only are all 3 of the workshops each day completely free, but by simply attending and seeing our very own Tom Courtney in action, you will receive 30% off your next public course with us.

The benefits don't stop there. We understand that everyone's needs are different and as the NEC is such a large conference, there's a lot to see. Because of this, you only have to attend one of the three workshops to gain your 30% discount.

Take your pick of our workshops: Time Management (Tick Tock Tick), Building Relationships (What Makes People Tick), Giving Feedback (Getting the Most out of Your Staff and Appraisal System). Each of these workshops will give you a completely different set of skills which can benefit you in the workplace and in some ways, your home life could benefit too.

These workshops are 100% free, no hidden cost and no obligation to sign up to one of our public courses. However there is very little chance that after seeing Tom in action that you could possibly resist wanting to find out more.

That's not all, once you have attended the workshop and signed up for your 30% discount, you'll get a call from one of our team. Our team will assure that whatever public course you do choose to sign up for, you're getting your money's worth out of it. We will find out all your specific, personal needs and recommend a course which works best for you. What's more, it's still zero obligation. Even after signing up for a discount, you can still choose to not sign up for a course.

Want to find out more about why you should attend our workshops? Visit the website: www.courtney-associates.co.uk/public-course/

You can never be over-educated

You can never be over-educated 

September means for many students the start of a new term, a new University, college, school and a whole new beginning. But you don't have to be a student to benefit from learning and education, in fact you can be in full time employment and still reap up the benefits. growing professionally within your organisation and applying all your knew knowledge and skills back into your job role.

Just because you already have a job doesn't mean you learning should stop there does it? With so many business courses available you have the world at your finger tips, you can progress and adapt into any role you want if you put your mind to it.

Courtney Associates deliver a vast range of business training courses to individual learners and have been awarded 5 stars for the quality and outstanding results they have achieved. Here are the top 3 and most popular business courses from Courtney...

A Masterclass in Effective Communication 

This course teaches learners all the necessary skills and qualities to effectively communicate within their job roles. You will learn how to apply you're new skills in a range of different situations and to any audience. This course will help you to improve the quality of your communicate and give you the confidence to say what you mean and mean what you say, improving the relationships between you and your co-workers. 

This course is held in Leeds, Liverpool, London, Manchester and Birmingham 

For more information on this business training course please go to: http://www.courtney-associates.co.uk/public-course/a-masterclass-in-effective-communication/

Delivering Presentations with Confidence 

This course gives you all the skills, techniques and tools you need to deliver a quality presentation with confidence. You will be able to project your findings in the most influential way with optimum impact on your audience. 

This course is held in Liverpool, Leeds, London, Manchester and Birmingham. 

For more information on this business training course please go to: http://www.courtney-associates.co.uk/public-course/delivering-presentations-with-confidence/

Essential Skills for Team Leaders and Supervisors 

This course gives supervisors and team leaders the skills, knowledge and techniques needed to be successful within their demanding job roles. You find many in these types of roles were promoted without the needed training so this is the perfect opportunity to learn what you never had the chance too when you first began.

This course is held in Liverpool, Leeds, London, Manchester and Birmingham

For more information on this business training course please go to: http://www.courtney-associates.co.uk/public-course/essential-skills-for-supervisors-team-leaders/

For more public courses please visit www.courtney-associates.co.uk where you will find a full list of courses available to individual learners. If you own or work for an organisation they also provide in-house company training courses which can be tailored and designed to suit the training needs of our organisation. 

How to boost your sales skills this summer!

I have worked in sales for around 6 years on the telephones so I know first hand how soul destroying this job can be and how demanding. When you cant seem to get a sale but your whole team have one each you feel totally inadequate, pressured and genuinely unhappy with your job, as though you have let your team down and yourself, this is when it gets worse. I found that the more I worried about not getting a sale the worse my sales became and my confidence in the end was shattered.

I found myself at this stage in quite a number of my sales jobs, I found that I would do really well to start with and then my sales figures would decline more and more the longer I stayed there. Some of my jobs I worked for agreed to put me through extra sales training which really did help and got me back up to where I needed to be, especially with my confidence. Some businesses however will not provide on-going and additional training, instead after a prohibition period and you have not reached your sales targets you will be let go.

To stop this from happening and to allow you to fulfill your full potential as a sales agent, why not try a sales training course which will cover practically everything you need to know about sales including different tactics and methods, how to plan your pitches, how to take control over the situation in hand, how to make the most out of a situation, how to apply yourself to your audience and more.

Courtney Associates provide a delivering winning sales pitches training course in Leeds, Liverpool, Manchester, London and Birmingham which is over a 2 day course. Visit Courtney Associates Sales Training Course today to find out more about this inspiring and effective course.

For more business training courses or to enquire please go to www.courtney-associates.co.uk/public-course/.

Summer Courses at Courtney Associates

Have you got some spare time this summer? Then Courtney Associates would like to offer potential clients a brilliant opportunity to widen their business skills in order to help them become more employable to employers. They offer business skills in areas such as marketing, sales, management and many other areas in order to make sure they offer skills that are transferable to any employee or field. Courtney's provide a wide range of  public courses which aim to progress individual learners both professionally and personally through the transferable skills that they aim to offer. Their public/open courses include a wide range of different subjects and topics so individual learners can choose a course that is best suited to them and their particular training needs. Based in various areas across the UK they aim to makes sure that they can offer their service in a wide range of areas as they are based in Manchester, Liverpool, Leeds, Birmingham and London.

One of their most popular and bespoke courses is their Leading High Performance Team Courses where you will be taught how to manage a team effectively. If your role requires you to lead and manage high performing teams to achieve company objectives, targets and goals, they offer a two day leadership programme, in order to help you sharpen your management skills to ensure that you can run your business effectively. You will learn a range of leadership styles and techniques which will allow you to develop your motivation skills to lead high performing teams within your organisation. Also, you will also have the opportunity to complete a team behavioural profile which gives you an appreciation of the different behaviours within teams and the role of the leader. This course is perfect for personal development and allowing you to refine your management and leadership skills.


Here are the areas that the course will focus on:


Developing Effective Teams

• The characteristics of effective teams
• Understanding how teams grow over a period of time
• Understanding and utilising the mix of personalities and behaviours of team members to improve communication and team work
• Managing team dynamics to ensure that the team is working at peak performance

–  Leading and Managing Teams

• The characteristics of an effective leader
• The differences between leadership and management
• Styles of leadership and their appropriateness to different situations
• Identifying delegates preferred leadership style
• The leader as a motivator of individuals and teams
• Practical motivation techniques
• Influencing your team as a leader
• Establishing your credibility as a leader
• Develop effective decision making skills in order to lead your team effectively

–  Managing Team Conflict

• Symptoms and causes of conflict in the workplace
• Anticipating and preventing conflict in the workplace
• Available methods to address conflict

The course is available in the following areas on these dates:

10th - 11th June - Birmingham

17th - 18th June - Liverpool

23rd - 24th June - Manchester

29th - 30th June - Leeds

29th - 30th June - London

For any further information about the courses that Courtney Associates offer please click here to find out more.

Business Courses at Courtney Associates

Summer is here so why not take a business course to help widen your skills in the your field by learning some transferable. Courtney Associates offer a range of business courses for you to chose from, in order to help you gain new skills and become a much more valuable employee through their courses. They offer a large range of courses that would be perfect for a summer course to help you gain extra skills or enhance your skills through their range of courses that only last a few days. Courtney Associates staff are highly trained and will be able to make sure that you benefit from their courses as they always aim to provide a productive working environment, in order to give you the competitive skills needed to compete in such a competitive work environment. Courtney Associates offer their courses in many areas such as Manchester, Liverpool, Leeds, London and Birmingham to ensure that they can cater their service to as may people as possible.

One of their most popular courses is Effective Sales Training which is a one day course that aims to allow students to focus on enhancing your current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers, in order to ensure that it is a fully transferable skill. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties and help you to improve your sale skills. Having these sale skills will make you much more employable as its a very transferable skill that can be seen in many fields like marketing and other areas. Here are some of the skills that you will learn during this course:

 Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.

Codes of Practice

Moments of Truth

Misery Moments

Golden Service with a Smile

Identifying your customers and their needs

Customers come in four main categories

Caring for your customers

Barriers to Communication

Listening Skills

Delegates are already on their way to making a great sales person.

Structured Steps of the Sale

Features and Benefits

Questioning Techniques

Closing the Sale

Handing customer objections and complaints

How to deliver feedback constructively

Negotiation skills

This course is £285.00 plus VAT which is great value for money as it will help you to highly enhance your skills to make you much more employable, you will also gain social skills and many others through this course due to a range of teaching methods that will be used such as group work. Here are Courtney Associates dates for the course: 

12th June - Leeds

15th May - Manchester

17th July - Leeds

19th June - Liverpool

22nd May - Birmingham

24th July - Liverpool

26th June - Manchester

3rd July - Birmingham

For any further information about Courtney Associates please click here to find out more about their range of business courses.

Why on-going training is crucial to success

"The more more that you read, the more things that you will know. The more that you learn the more places you'll go" Dr Seuss.  

We tend to find that many adults who have been in the same job role for a long period of time become complacent, they feel as they do not need to learn anything else and they are more then happy to carry on in their roles with no progress and no extra work, but along with this complacent mindset comes negativity and before you know it you hate your role because its the same thing day in day out, with no reward at the end of it.

When one strives to be better, works harder for a better role, or for recognition they sure as hell deserve it! This is why on-going training is crucial to success within the workplace, if you are able to demonstrate you want to learn and you want to be more successful in your role not only will your boss and managers reward you but you are also rewarding yourself! You have will have nobody to thank but yourself for your success, you seen an opportunity, you worked for it and you got it by yourself! There is no greater satisfaction then that accomplishment.

The four key benefits to on-going business training are:

• You get excel in the workplace
• You start to realise your full potential 
• You will be able to perform at your most optimum level
• You will receive the recognition and rewards you deserve 

If you;re thinking about going for a business training course visit www.courtney-associates.co.uk who have been awarded 5* for their training courses and have 5* reviews from all their previous learners. They can also design business courses for organisations and their employers as well as tailoring business courses to suit the needs of each individual learner.

5* Business Training at Courtney Associates

Courtney Associates is a business training consultancy that offers it's expertise to individual learners and organisations looking to improve their overall business performance to enable them to reach targets, objectives and goals. 

They have now been rated as a 5* business training company for delivering exceptional standards of training to all learners and helping businesses to achieve outstanding results. Below are a few examples of what their learners and clients had to say about them and their services:

    (5)

C. Morrison, Business Analyst, Dooson  |   1/15/2015  |   Influencing, Persuading and Negotiating Skills

Excellent course. I enjoyed the content, pace and level of detail. I was fully engaged throughout. Tom is very knowledgeable and provides relevant real life examples to support the theory. He is enthusiastic, energetic and thoroughly professional.

    (5)

Excellent course.

Syed Maqbool Hassan  |   4/8/2015  |   Influencing, Persuading and Negotiating Skills

Excellent course and has met its objectives. Tom has been brilliant in delivery and has enhanced my knowledge well.

     (5)

Excellent course which was personal, fun and stimulating!

Rebecca Hirst, Assistant Buyer  |   4/8/2015  |   Influencing, Persuading and Negotiating Skills

Tom, the course trainer, shared his knowledge in a fun and exciting way. Points were delivered in a way in which I will easily remember. Activities were varied and interesting.

    (5)

Paul White, Media City, Salford  |   10/23/2013  |   Managing People Performance and Appraisals

Course was excellent - above and beyond expectations. The length, pace and detail of the course was excellent. As the course trainer, Tom created a relaxed atmosphere which encouraged everyone to participate. Overall the course was excellent and was the most enjoyable training I've had for some time!!

     (5)

Gill Beresford, Media City  |   10/23/2013  |   Managing People Performance and Appraisals

Fantastic Trainer. Best Yet! This was an excellent course that kept my attention throughout!

     (5)

Angharad Hunt  |   1/15/2015  |   Managing People Performance and Appraisals

"This course was brilliant. Tom was really engaging and delivered the course in a unique and interesting way. I learned practical tips and tricks which could be easily transferred into my working day and my own personal life. Would highly recommend to anyone"

     (5)

The Secrets of Effective Time Management

Dan Braham  |   3/14/2015  |   The Secrets of Effective Time Management

Fantastic experience and really useful in my day to day role.

     (5)

Excellent course

Jason Noble  |   3/14/2015  |   The Secrets of Effective Time Management

Really felt the course made sense, and I will move forward using these skills.

There is plenty more fantastic reviews you can read by visiting www.courtney-associates.co.uk where you will also be able to browse through all the different business courses they offer. 

A Master Class in Project Management | Courtney Associates

Would you like to broaden your business skills this summer? Then Courtney Associates can help with their range of business courses that they offer as they aim to make you the most highly trained employee possible. Their public courses are designed to ensure you succeed within your job role, giving you the necessary skills, knowledge and tools you need to become a key player within the organization you work for as its going to teach you all the vital skills needed. Courtney Associates aim to give help you excel in the workplace, realize your full potential, perform at your most optimum level, achieve the recognition and rewards you deserve. Courtney Associates has schools in many areas like Liverpool, Manchester, Leeds and many other areas as they wan to make sure that they can cater to everyone they possibly can.

One of their most popular courses is 'A Master Class in  Project Management' which will teach you all the vital skills needed to run a team in a way that is highly effective and able to deal with any issues and problems in an effective way. This course is aimed at any member of staff whose work depends on successful project management from an internal event or strategy implementation, to Project Managing an external event such as a Trade Show or even erecting a building. The course is designed to make you excel at leadership and showing your employer that you a valuable leader for their company with  the new skills you have gained. Only an intensive 1 day course it will aims allow delegates to understand how to maximize their skills to project manage both small and large projects, learning techniques to Analise, set objectives, implement the project and monitor and control the outcomes. Thus, once again showing how Courtney Associates aims to make you the best possible employee possible.

Some of the content you will cover is:

• Cover definitions and concepts and will identify the key roles of a Project Manager and Stakeholders
• Cover the need for, specification of and importance of effective project management
• Identify the need for a clearly defined strategy and outcomes leading to the successful launch of a project
• Cover the three main areas of the Project Life cycle namely, Initiation, Planning and Implementation
• Give delegates a change to work in interactive groups on a project of their choice to develop a Smart Sheet from their individual tasks, milestones and timings.
• Understand Critical Path Analysis
• Look at one method of analysing risk

For any further information please click here.

Master Class in Successful Marketing Course | Courtney Associates

Do you want to learn some valuable marketing skills this April? Courtney Associates offer vital courses that are key to mastering important business skills and tasks, as they aim to make you the best and most employable employee possible with their range of courses. From marketing to sales they have courses in all the key skills needed for business ordinated jobs as they aim to help you or your employee gain very important new skills this Spring. They have learning centres across the UK: like Birmingham, Leeds, Liverpool and Manchester in order to make sure that they are able to cater to a wide range of people with their bespoke courses.


One of their most popular courses is their Master Class in Successful Marketing Course which will teach the students vital marketing skills and tools. Ask any person involved in Marketing and they will tell you that marketing is a competitive and ever changing industry. With the evolution of marketing through digital media, iPhone’s, text, email, social media, blogs, web sites etc., the marketer has to change too or stay like a dinosaur, whilst competitors target their market. This is why they offer this course in order to teach you how to deal with modern ways of marketing.

Course Outline

This intensive 1 day course aims to allow delegates to understand how to

• maximise their in-house knowledge
• to target their market effectively
• develop the right message to the target market
• know their target audience and use the right media vehicle to deliver their message to that target audience
• More importantly set up procedures to monitor and control their marketing efforts, to understand what works and what does not work for your business. This 1 day workshop will enable you to develop your own individual Marketing Plan for future implementation within your organisation.

Suitability – Who should attend?

This course is targeted at any member of staff who works in a Marketing environment, from new comers to experienced staff who want to expand their marketing knowledge and gain “tips and techniques” on how to plan your successful marketing campaign.

Course Content

A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Learning Objectives

• Recognise what we mean by the term “marketing.”
• Discover how to use low-cost publicity to get your name known.
  • Develop your marketing brand
  • Know your market, customers and stakeholders
  • Market Research methods
  • Is there a niche market for your product/service?
  • Chase only one rabbit
  • Develop you individual Marketing Plan
  • Analysis, Strategy, Implementation, Monitor and Control
  • Manage the risks SWOT and PESTLE analysis.

INTRODUCTION TO THE FIELD OF MARKETING

On this course, delegates will cover the following topics:

• Pre-Assignment Review
• Defining Marketing
• Recognising Trends
• Market Research – Desk and Field
• Strategies for Success
• Mission Statements
• Brochures
• Trade Shows
• Developing a Marketing Plan
• Product, Price, Place, Promotion, Costs, End Consumers, Customers, Competitors
• Boston Group Matrix
• SWOT and PESTLE Analysis
• Increasing Business
• Saying “No” to New Business
• Advertising
• Networking
• Social Media and SEO
• Action Planning

This course is happening on:

• 26th May 2015 - Manchester
• 8th May 2015 - Liverpool
• 9th June 2015 - Birmingham

For any further information please click here.