Equality & Diversity in the Workplace - Courtney Associates

Courtney Associates offer a wide range of In-House courses. One of the many courses that Courtney Associates offer is Equality & Diversity in the Workplace. Diversity and Equality is now essential within every organisation, it is about respecting an individuals culture, beliefs and differences. This course will show you the benefits of demonstrating Equality and Diversity within your business and how it can help you and your employees grow.

This 1 day course is designed to give participants an understanding of Equality and Diversity in the workplace and how to act within accordance to the law as well as making the most from your workforce and business opportunities.

There are many topics covered during this course which include:

• Equality and Diversity – what does this term mean to your organisation?
• Why you should have a policy.
• The Equality Act 2010
• Raising awareness of Equality and Diversity.
• Prejudice and discrimination-What is the difference?
• How/why stereotyping and labelling occurs.
• Handling conflict at work.
• Protect your organisation from Employment tribunal claims.
• Tolerance vs acceptance what is the difference?

This course, like all of Courtney Associates courses, can be delivered in 3 ways. 

Standard:

The course will be delivered as outlined.

Tailored:

Terminology that is used in your industry and customised case studies can be included.

Bespoke:

The course can be written from scratch to meet the needs of your workplace.

The cost of our training includes all of the following plus a free initial face to face consultation meeting with the course trainer to determine your specific requirements.

To find out more about this course and other courses they run, visit their website. Or contact them today.

Assertiveness At Work - Courtney Associates

With 2016 well and truly here you may feel that you want to work on yourself and improve some skills. Courtney Associates have a range of courses for the public to attend that will help you to better yourself and improve your skills.

One public course Courtney Associates run is "Assertiveness at Work Masterclass".This 1 day course will provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations. You will learn how you can become more confident and assertive in work and you will also learn how to clearly communicate your views and opinions.

This workshop would suit anyone who is looking to improve the way they are seen by others due to how they assert themselves at home and in the workplace. Whether you just can't say "no" so you have too much work, or whether people think you come across as rude or aggressive. Whatever your reason, this course will help you to assert yourself in a positive and confident way.

There are several areas that are covered including,

• Defining what is meant by assertiveness and assertive behaviour
• The differences between assertive and aggressive behaviour
• Understanding and asserting your rights in the workplace
• Learning how to say ‘No!’
• Learning practical tips on how to become more assertive
• Understanding Communication styles
• How listening, questioning and feedback skills can improve the impact of assertiveness

When you attend you'll receive a pack which includes,

• Course books
• Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
• Certificate of Attendance

The cost of the course is £245, this is for the whole day and includes lunch and refreshments throughout the day plus the course workbooks, copies of the presentation slides, a certificate of attendance and Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace.

There are 3 upcoming courses, these are

• 22nd Feb 2016 - Leeds
• 26th Feb 2016 - London
• 29th Feb 2016 - Manchester

For more information on their public courses, visit their website and for more information on this course and to book on, then contact them today.

"I'm late, I'm late"

Time management is key in the world of business. Being able to attend work, meetings and interviews on time, as well as being able to work to deadlines. For some people, this is easy to do. They thrive working to deadlines and are never late. Not even to social occasions. However, some people struggle with time management. Finding it too easy to procrastinate, sometimes for longer than you think, struggling to arrive on time and sometimes struggling to keep on top of your  workload.

This is where Courtney Associates can help you and your employees. Courtney Associates run a one day time management course, where you can send 1 person or your whole team where they will do “in-company training". Lunch and refreshments are included in the course fees and each participant will receive, workbooks, a certificate which shows they have attended and contact details so they can receive further consultations with your trainer once you have returned to work. 

During the course a range of topics are covered, including, “Defining Time”, “Managing Time”, “Practical Tools & Techniques to get the most out of your job and your life” and “Managing Other People’s Impact on your Time”. Each topic looks at a number of issues which you may find impacts your time management and how you can overcome them to have better time management skills. Each participant during this one day course will get to create a practical and personal action plan which they can enforce in their workplace. 

The course is run by Tom Courtney. He has 27 years of experience delivering a comprehensive range of Training and Development interventions throughout the UK and internationally to a variety of clients. He is highly skilled and has extensive skills, knowledge and experience related to improving “individual”, “team” and “organisational” performance.

If you’d like to find out more about this course, or any of their other courses, visit their website www.courtney-associates.co.uk 

Reasons to Attend NEC | Courtney Associates

As you may already know, we're hosting 3 half an hour work shops per day over they 18th and 19th of October, completely free of charge to anyone who attends the NEC Conference in Birmingham. Another reason to come along, not only are all 3 of the workshops each day completely free, but by simply attending and seeing our very own Tom Courtney in action, you will receive 30% off your next public course with us.

The benefits don't stop there. We understand that everyone's needs are different and as the NEC is such a large conference, there's a lot to see. Because of this, you only have to attend one of the three workshops to gain your 30% discount.

Take your pick of our workshops: Time Management (Tick Tock Tick), Building Relationships (What Makes People Tick), Giving Feedback (Getting the Most out of Your Staff and Appraisal System). Each of these workshops will give you a completely different set of skills which can benefit you in the workplace and in some ways, your home life could benefit too.

These workshops are 100% free, no hidden cost and no obligation to sign up to one of our public courses. However there is very little chance that after seeing Tom in action that you could possibly resist wanting to find out more.

That's not all, once you have attended the workshop and signed up for your 30% discount, you'll get a call from one of our team. Our team will assure that whatever public course you do choose to sign up for, you're getting your money's worth out of it. We will find out all your specific, personal needs and recommend a course which works best for you. What's more, it's still zero obligation. Even after signing up for a discount, you can still choose to not sign up for a course.

Want to find out more about why you should attend our workshops? Visit the website: www.courtney-associates.co.uk/public-course/

Free Business Development Course | Courtney Associates

On the 18th and 19th of October, Mr Tom Courtney himself will be hosting a free business development workshop at the NEC Conference in Birmingham. The NEC is a National Disability Conference hosted by THIIS. Tom will be hosting 3 workshops a say over both days on the weekend of the 18th of October.

The Workshops are open to anyone who would like to gain new skills or simply see Tom in action. The first workshop is working in building relationships not only in work, but with everyone you meet. have you ever wondered why you click with some people and struggle to get on with others? This workshop will teach you to work out 'what makes people tick'. You will learn how to work well with and appreciate different personalities. Not only that, but how to use them to your advantage to make your work life more effective. You will learn both how to adapt to different people by changing your behaviour and how to influence different people, to create a more effective working environment.

The second workshop is a classic that can work for everyone in both your home and work life - Time management. Have you ever found yourself worrying about how to meet deadlines at work? Or wondering how you can fit your work life around your home life? For most of us, there doesn't seem to be enough hours in the day. This course will teach you all the secrets and give you all the tools on how you will manage your time effectively. You will also learn about the symptoms and consequences of poor time management. Along side this, you will get simple tips and techniques on the most effective way to manage your time, removing anything that eats up your time but isn't particularly necessary.

The final course works best for anyone who is in a position of management within the workplace. A course all about appraisals and getting the most out of your staff can benefit you and your company as it's a great way to learn how to keep your team motivated. This system not only benefits all your team members by knowing how and when to give positive feedback, but benefits you in the sense that anyone working above you will be truly impressed with how well your team is working. Giving regular feedback to your team is important as giving both positive feedback and constructive criticism and pointers on a regular basis makes your employees not only feel valued, but motivated to work harder and reach goals that they have been set.

Want to see Tom Courtney in action? Gain new skills from the man who has over 30 years experience in business solutions. Get down to the NEC this October!

Business Courses - Take Hold of Your Career | Courtney Associates

Here at Courtney Associates, we pride ourselves on giving people new opportunities. Although we aren't here to give you a job, what we can do is give you the tools to build a career. There are so many different ways in which people just like you can benefit from our public business courses.

A great course for enhancing your career is our Introduction to Management course. This course guarantees to give you all the tools necessary to be able to become an effective team leader. Although you may not currently work in a position of management, this course is going to give you the skills to be able to show your superiors that you deserve that promotion and you can be a leader and you can help your company to build and grow.

An Introduction to Management course can give you skills such as how to motivate your team, how to recognise and effectively address your responsibilities as a manager and how to get the best out of your team. These qualities and more that you will learn during this course are going to make you as an individual shine through when aiming to gain a management position.

Even if you're already in a position of management, this course will enhance the skills you already have and help you to go on to be a leader. One of the most important things you will gain from this course is a new found confidence. The confidence to lead your team, take authority and get the best out of your people.

It really is that simple, all you have to do is complete the course and apply your new skills effectively. A course like this can the the one thing that can change your career. Bigger role, bigger responsibility, bigger wage, bigger future.

Contact us today or click here to learn more about our Introduction to Management course.

Turn Your Job into a Career | Courtney Associates

Do you find yourself procrastinating and putting off doing certain tasks? Find yourself making a lot of excuses about being late or missing deadlines?

Time management is something we all struggle with every now and again. But learning to take control and prioritise your time at work can completely change your work life and turn your job that pays the bills into a successful career to be proud of.

The Courtney Associates course in The Secrets of Effective Time Management is open to anyone and suitable for any job type. This course is useful to just about anyone can can be applied to your life in and out of work.

The course consists of different stages, all with the intentions of providing you with the tools needed to build an effective time management plan. The first stage, defining time, recognising the difference between effective and poor time management and understanding the causes and consequences of poor time management.

The second part of the course is managing time, this gives you knowledge such as how to create priorities, set objectives and time goals and eliminating any useless 'time wasters'. This part of the course is known as The Process to Success. It helps you to understand that your job has a purpose and setting time goals and deadlines are going to help you to gain a large amount of control over your job.

The course then goes on to give you a practical set of tools and techniques which are the key function of effective time management. Whether you work in an office, school or even if your work is practical, this section of the course is going to show you how to reduce stress, take control of your life and creating balance, as well as getting everything done that you need to.

The added bonus of this course is there is also a section on how to be assertive with others. This is a key part of any successful career. It is important to know how to be confident with others, in regards to time management this tool allows you to manage any interruptions from colleagues whilst you're trying to complete a task or meet a deadline.

Finally, you will put everything you have learnt into action, with some Q&A sessions and by creating a personal action plan for you to take away to work and apply your new skills. You will even receive a course workbook and a certificate of attendance.

It really is that simple. Take control of your work life, create balance and turn your job into a career with Courtney Associates. 

How to boost your sales skills this summer!

I have worked in sales for around 6 years on the telephones so I know first hand how soul destroying this job can be and how demanding. When you cant seem to get a sale but your whole team have one each you feel totally inadequate, pressured and genuinely unhappy with your job, as though you have let your team down and yourself, this is when it gets worse. I found that the more I worried about not getting a sale the worse my sales became and my confidence in the end was shattered.

I found myself at this stage in quite a number of my sales jobs, I found that I would do really well to start with and then my sales figures would decline more and more the longer I stayed there. Some of my jobs I worked for agreed to put me through extra sales training which really did help and got me back up to where I needed to be, especially with my confidence. Some businesses however will not provide on-going and additional training, instead after a prohibition period and you have not reached your sales targets you will be let go.

To stop this from happening and to allow you to fulfill your full potential as a sales agent, why not try a sales training course which will cover practically everything you need to know about sales including different tactics and methods, how to plan your pitches, how to take control over the situation in hand, how to make the most out of a situation, how to apply yourself to your audience and more.

Courtney Associates provide a delivering winning sales pitches training course in Leeds, Liverpool, Manchester, London and Birmingham which is over a 2 day course. Visit Courtney Associates Sales Training Course today to find out more about this inspiring and effective course.

For more business training courses or to enquire please go to www.courtney-associates.co.uk/public-course/.

Business Courses at Courtney Associates

Summer is here so why not take a business course to help widen your skills in the your field by learning some transferable. Courtney Associates offer a range of business courses for you to chose from, in order to help you gain new skills and become a much more valuable employee through their courses. They offer a large range of courses that would be perfect for a summer course to help you gain extra skills or enhance your skills through their range of courses that only last a few days. Courtney Associates staff are highly trained and will be able to make sure that you benefit from their courses as they always aim to provide a productive working environment, in order to give you the competitive skills needed to compete in such a competitive work environment. Courtney Associates offer their courses in many areas such as Manchester, Liverpool, Leeds, London and Birmingham to ensure that they can cater their service to as may people as possible.

One of their most popular courses is Effective Sales Training which is a one day course that aims to allow students to focus on enhancing your current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers, in order to ensure that it is a fully transferable skill. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties and help you to improve your sale skills. Having these sale skills will make you much more employable as its a very transferable skill that can be seen in many fields like marketing and other areas. Here are some of the skills that you will learn during this course:

 Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.

Codes of Practice

Moments of Truth

Misery Moments

Golden Service with a Smile

Identifying your customers and their needs

Customers come in four main categories

Caring for your customers

Barriers to Communication

Listening Skills

Delegates are already on their way to making a great sales person.

Structured Steps of the Sale

Features and Benefits

Questioning Techniques

Closing the Sale

Handing customer objections and complaints

How to deliver feedback constructively

Negotiation skills

This course is £285.00 plus VAT which is great value for money as it will help you to highly enhance your skills to make you much more employable, you will also gain social skills and many others through this course due to a range of teaching methods that will be used such as group work. Here are Courtney Associates dates for the course: 

12th June - Leeds

15th May - Manchester

17th July - Leeds

19th June - Liverpool

22nd May - Birmingham

24th July - Liverpool

26th June - Manchester

3rd July - Birmingham

For any further information about Courtney Associates please click here to find out more about their range of business courses.

Master Class in Successful Marketing Course | Courtney Associates

Do you want to learn some valuable marketing skills this April? Courtney Associates offer vital courses that are key to mastering important business skills and tasks, as they aim to make you the best and most employable employee possible with their range of courses. From marketing to sales they have courses in all the key skills needed for business ordinated jobs as they aim to help you or your employee gain very important new skills this Spring. They have learning centres across the UK: like Birmingham, Leeds, Liverpool and Manchester in order to make sure that they are able to cater to a wide range of people with their bespoke courses.


One of their most popular courses is their Master Class in Successful Marketing Course which will teach the students vital marketing skills and tools. Ask any person involved in Marketing and they will tell you that marketing is a competitive and ever changing industry. With the evolution of marketing through digital media, iPhone’s, text, email, social media, blogs, web sites etc., the marketer has to change too or stay like a dinosaur, whilst competitors target their market. This is why they offer this course in order to teach you how to deal with modern ways of marketing.

Course Outline

This intensive 1 day course aims to allow delegates to understand how to

• maximise their in-house knowledge
• to target their market effectively
• develop the right message to the target market
• know their target audience and use the right media vehicle to deliver their message to that target audience
• More importantly set up procedures to monitor and control their marketing efforts, to understand what works and what does not work for your business. This 1 day workshop will enable you to develop your own individual Marketing Plan for future implementation within your organisation.

Suitability – Who should attend?

This course is targeted at any member of staff who works in a Marketing environment, from new comers to experienced staff who want to expand their marketing knowledge and gain “tips and techniques” on how to plan your successful marketing campaign.

Course Content

A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Learning Objectives

• Recognise what we mean by the term “marketing.”
• Discover how to use low-cost publicity to get your name known.
  • Develop your marketing brand
  • Know your market, customers and stakeholders
  • Market Research methods
  • Is there a niche market for your product/service?
  • Chase only one rabbit
  • Develop you individual Marketing Plan
  • Analysis, Strategy, Implementation, Monitor and Control
  • Manage the risks SWOT and PESTLE analysis.

INTRODUCTION TO THE FIELD OF MARKETING

On this course, delegates will cover the following topics:

• Pre-Assignment Review
• Defining Marketing
• Recognising Trends
• Market Research – Desk and Field
• Strategies for Success
• Mission Statements
• Brochures
• Trade Shows
• Developing a Marketing Plan
• Product, Price, Place, Promotion, Costs, End Consumers, Customers, Competitors
• Boston Group Matrix
• SWOT and PESTLE Analysis
• Increasing Business
• Saying “No” to New Business
• Advertising
• Networking
• Social Media and SEO
• Action Planning

This course is happening on:

• 26th May 2015 - Manchester
• 8th May 2015 - Liverpool
• 9th June 2015 - Birmingham

For any further information please click here.

Time Management Courses this January!

Courtney Associates aim to provide people and employees with vital business skills training. For a limited time only Courtney Associates are having a January sale that ends on the 31st of this month, this offer will give you 20% of any course you book before June. They offer an extensive range of courses that will equip you with different skills needed in the business world, their main aim is to offer you a place to learn real skills for you to use in the real world. They run our courses from 5 key city centre locations which are Manchester, Liverpool, Leeds, London and Birmingham.

One course available at Courtney Associates is the Secrets of Effective Time Management. This course is a one day programme which will provide learners with a range of methods and techniques to enable effective time management. Courtney Associates aim for you to be able to apply yourself as a more professional individual within your workplace by planning and prioritising your time as well as understanding the importance and impact your time has on others.
  
Course Content

The Secrets of Effective Time Management is designed to cover the following areas:

-  Defining Time

• What do we mean by “time management”?
• Recognising what good and poor time management is
• Understanding the causes and symptoms of poor time management
• Identifying “Time Stealers”

-  Managing Time – A Process for Success

• Understanding the purpose of your job “Why are you here?”
• Understanding your Objectives
• Identifying your responsibilities and priorities
• Planning your tasks versus time available
• Meeting deadlines
• Eliminating “Time Wasters”

-  Practical Tools & Techniques to get the most out of your job and your life

• Tools and techniques on how to prioritise your workload
• Using modern planning tools to optimum effect to develop proactive planning
• The importance of “Objectives” in Managing Time
• Controlling your emails
• Utilising Scheduling tools
• Ensuring a work/life balance
• Reducing Stress in your life
• The “Psychology” of Time Management
• The “6D’s” of Time Management
• General Principles of Time Management

-  Managing Other People’s Impact on your Time

• Asserting yourself with others
• Delegation Skills
• Managing Interruptions

-  Making it Work

• Q & A session on other time management issues
• Creating a practical and personal action plan to implement back in the workplace

 For any futher enquires please call 0800 158 8314.

Management courses available at Courtney Associates

Are you looking to learn vital new business skills in the new year? Here at Courtney Associates we offer a variety of courses to help you expand your own or your employees skills. Our team are highly skilled in their individual field, which helps us provide a skilled sta

ff to tutor our courses and provide a productive learning environment. The courses we offer aim to teach our students important transferable skills, to help enhance your overall business skills in all different areas of the field. Courtney Associates aim to provide an affordable learning experience and have learning centres across the Uk in areas such as Liverpool, Leeds, London and Manchester. 
 
One course we offer is Introduction to Management, this program aims to give you vital managerial skills and the leadership qualities companies look for in their employees. This course will give you an excellent induction into the field of Management and provide the basis of the skills that managers need to know when performing in a responsible role. The Introduction to Management combines theory and practice, as this 2 day course is designed to increase your confidence in the field of Leadership and Management.

The price of this course varies on the number of employees/people you wish to induct:

• 1-2 Delegates = £750 per delegate per course + VAT
• 3-4 Delegates = £690 per delegate per course + VAT
• 5+ Delegates = Please contact us for our “in-company” rates as this is the most cost-effective option

For any further enquires about this or any other courses we offer please contact us at enquiries@courtneyassociates.co.uk.