Equality & Diversity in the Workplace - Courtney Associates

Courtney Associates offer a wide range of In-House courses. One of the many courses that Courtney Associates offer is Equality & Diversity in the Workplace. Diversity and Equality is now essential within every organisation, it is about respecting an individuals culture, beliefs and differences. This course will show you the benefits of demonstrating Equality and Diversity within your business and how it can help you and your employees grow.

This 1 day course is designed to give participants an understanding of Equality and Diversity in the workplace and how to act within accordance to the law as well as making the most from your workforce and business opportunities.

There are many topics covered during this course which include:

• Equality and Diversity – what does this term mean to your organisation?
• Why you should have a policy.
• The Equality Act 2010
• Raising awareness of Equality and Diversity.
• Prejudice and discrimination-What is the difference?
• How/why stereotyping and labelling occurs.
• Handling conflict at work.
• Protect your organisation from Employment tribunal claims.
• Tolerance vs acceptance what is the difference?

This course, like all of Courtney Associates courses, can be delivered in 3 ways. 

Standard:

The course will be delivered as outlined.

Tailored:

Terminology that is used in your industry and customised case studies can be included.

Bespoke:

The course can be written from scratch to meet the needs of your workplace.

The cost of our training includes all of the following plus a free initial face to face consultation meeting with the course trainer to determine your specific requirements.

To find out more about this course and other courses they run, visit their website. Or contact them today.

Assertiveness At Work - Courtney Associates

With 2016 well and truly here you may feel that you want to work on yourself and improve some skills. Courtney Associates have a range of courses for the public to attend that will help you to better yourself and improve your skills.

One public course Courtney Associates run is "Assertiveness at Work Masterclass".This 1 day course will provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations. You will learn how you can become more confident and assertive in work and you will also learn how to clearly communicate your views and opinions.

This workshop would suit anyone who is looking to improve the way they are seen by others due to how they assert themselves at home and in the workplace. Whether you just can't say "no" so you have too much work, or whether people think you come across as rude or aggressive. Whatever your reason, this course will help you to assert yourself in a positive and confident way.

There are several areas that are covered including,

• Defining what is meant by assertiveness and assertive behaviour
• The differences between assertive and aggressive behaviour
• Understanding and asserting your rights in the workplace
• Learning how to say ‘No!’
• Learning practical tips on how to become more assertive
• Understanding Communication styles
• How listening, questioning and feedback skills can improve the impact of assertiveness

When you attend you'll receive a pack which includes,

• Course books
• Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
• Certificate of Attendance

The cost of the course is £245, this is for the whole day and includes lunch and refreshments throughout the day plus the course workbooks, copies of the presentation slides, a certificate of attendance and Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace.

There are 3 upcoming courses, these are

• 22nd Feb 2016 - Leeds
• 26th Feb 2016 - London
• 29th Feb 2016 - Manchester

For more information on their public courses, visit their website and for more information on this course and to book on, then contact them today.

World Class Business Training | Courtney Associates

Are you in a job role in which you are trusted to gain new clients and business for your company? Our Influencing, Persuading and Negotiating course is the course for you. You will gain a range of tools and methods that, when applied correctly, will unlock the secrets to influencing others around you to your own benefit.

This course works well in both your work and personal life. You will learn how to influence both other people and situations, this will help you to find a common ground with others and be able to negotiate to your benefit. If you are capable of handling the objections of your argument and being able to use every objective to your benefit, but manipulate it to the needs of your opposition, you will be able to influence your way through any situation.

This course works particularly well for people who work in jobs such as sales. All of these skills will make you unstoppable. You will gain the skills to plan your argument ahead and become assertive and convicting in everything you do. Planning ahead will help you to present your argument in a confident fashion, which helps you to appear both professional and convincing to your opposition.

These courses are available in Liverpool, Birmingham, Leeds and Manchester across both November and December and are available to the entire public. Alls you need to apply is the motivation to learn and succeed.

Visit our website today for course dates and more information: www.courtney-associates.co.uk/negotiating-skills

Business Courses - Take Hold of Your Career | Courtney Associates

Here at Courtney Associates, we pride ourselves on giving people new opportunities. Although we aren't here to give you a job, what we can do is give you the tools to build a career. There are so many different ways in which people just like you can benefit from our public business courses.

A great course for enhancing your career is our Introduction to Management course. This course guarantees to give you all the tools necessary to be able to become an effective team leader. Although you may not currently work in a position of management, this course is going to give you the skills to be able to show your superiors that you deserve that promotion and you can be a leader and you can help your company to build and grow.

An Introduction to Management course can give you skills such as how to motivate your team, how to recognise and effectively address your responsibilities as a manager and how to get the best out of your team. These qualities and more that you will learn during this course are going to make you as an individual shine through when aiming to gain a management position.

Even if you're already in a position of management, this course will enhance the skills you already have and help you to go on to be a leader. One of the most important things you will gain from this course is a new found confidence. The confidence to lead your team, take authority and get the best out of your people.

It really is that simple, all you have to do is complete the course and apply your new skills effectively. A course like this can the the one thing that can change your career. Bigger role, bigger responsibility, bigger wage, bigger future.

Contact us today or click here to learn more about our Introduction to Management course.

Turn Your Job into a Career | Courtney Associates

Do you find yourself procrastinating and putting off doing certain tasks? Find yourself making a lot of excuses about being late or missing deadlines?

Time management is something we all struggle with every now and again. But learning to take control and prioritise your time at work can completely change your work life and turn your job that pays the bills into a successful career to be proud of.

The Courtney Associates course in The Secrets of Effective Time Management is open to anyone and suitable for any job type. This course is useful to just about anyone can can be applied to your life in and out of work.

The course consists of different stages, all with the intentions of providing you with the tools needed to build an effective time management plan. The first stage, defining time, recognising the difference between effective and poor time management and understanding the causes and consequences of poor time management.

The second part of the course is managing time, this gives you knowledge such as how to create priorities, set objectives and time goals and eliminating any useless 'time wasters'. This part of the course is known as The Process to Success. It helps you to understand that your job has a purpose and setting time goals and deadlines are going to help you to gain a large amount of control over your job.

The course then goes on to give you a practical set of tools and techniques which are the key function of effective time management. Whether you work in an office, school or even if your work is practical, this section of the course is going to show you how to reduce stress, take control of your life and creating balance, as well as getting everything done that you need to.

The added bonus of this course is there is also a section on how to be assertive with others. This is a key part of any successful career. It is important to know how to be confident with others, in regards to time management this tool allows you to manage any interruptions from colleagues whilst you're trying to complete a task or meet a deadline.

Finally, you will put everything you have learnt into action, with some Q&A sessions and by creating a personal action plan for you to take away to work and apply your new skills. You will even receive a course workbook and a certificate of attendance.

It really is that simple. Take control of your work life, create balance and turn your job into a career with Courtney Associates. 

Master Class to Success | Courtney Associates

Courtney Associates pride themselves on giving people the tools to reach their full potential, whether it's in work or in general, Courtney can help. What better way to get all the skills you need than in one quick, one day masterclass?

You don't have to be a business owner, manager or even in full time work to apply. Anyone can join the Public Courses.

Courtney offer courses in Effective Communication, Project Management, Assertiveness at Work, Effective Minute Taking, Effective Sales  Skills and Successful Marketing.


Each and every one of these masterclassses offers skills that can enhance your position in any career type. For example, the Effective Communication Course can give you skills such as communicating with different personalities, audiences and employees as well as teaching you to do this both assertively along side the extra skill of how to communicate feedback. Skills like these can all work great if you're working in a customer facing job, or any job that requires you to regularly speak to people such as clients. However this particular course is flexible and great for any career type, as communication  is something we struggle with the most in the world of  business. 

If you're looking to improve your confidence in all aspects, the Assertiveness at Work Masterclass can give you skills in both communication and how to act firmly and fairly in all situations. This is a great first step to take if you're looking to go on to gain a leadership or management role, or a new job. This skill can be adapted and used in any part of your career path, whether its to show a potential employer that you are confident in your work or to show your current employed that you're capable of taking on responsibilities and taking charge.

So, over to you. Are you ready to take control of your career?

Become Unstoppable - Courtney Associates

Courtney Associates offer public training to any applicants. What's proving to be very popular are the Personal Development courses.

 Not only is the public course offering skills in how to be assertive and motivated at work, learners are also given tactics in how to improve self esteem and personal effectiveness. Courtney Associates' Personal Development courses are available to anyone who wants to reach their full potential. 

The two day course promises to provide each learner with the tools to understand and get to know themselves. The key aim is for the learner to learn more about who they are, in doing so they can develop and most importantly, improve within the workplace.

However, the course is not just about assertiveness within the workplace, the two day course in Developing Self Esteem, Assertiveness and Personal Effectiveness aims to give participants the skills to tackle problems and manage their performance in both professional and personal situations.

To find out more about how Personal Development courses can help you, visit Courtney Associates today.

Business Courses at Courtney Associates

Summer is here so why not take a business course to help widen your skills in the your field by learning some transferable. Courtney Associates offer a range of business courses for you to chose from, in order to help you gain new skills and become a much more valuable employee through their courses. They offer a large range of courses that would be perfect for a summer course to help you gain extra skills or enhance your skills through their range of courses that only last a few days. Courtney Associates staff are highly trained and will be able to make sure that you benefit from their courses as they always aim to provide a productive working environment, in order to give you the competitive skills needed to compete in such a competitive work environment. Courtney Associates offer their courses in many areas such as Manchester, Liverpool, Leeds, London and Birmingham to ensure that they can cater their service to as may people as possible.

One of their most popular courses is Effective Sales Training which is a one day course that aims to allow students to focus on enhancing your current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers, in order to ensure that it is a fully transferable skill. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties and help you to improve your sale skills. Having these sale skills will make you much more employable as its a very transferable skill that can be seen in many fields like marketing and other areas. Here are some of the skills that you will learn during this course:

 Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.

Codes of Practice

Moments of Truth

Misery Moments

Golden Service with a Smile

Identifying your customers and their needs

Customers come in four main categories

Caring for your customers

Barriers to Communication

Listening Skills

Delegates are already on their way to making a great sales person.

Structured Steps of the Sale

Features and Benefits

Questioning Techniques

Closing the Sale

Handing customer objections and complaints

How to deliver feedback constructively

Negotiation skills

This course is £285.00 plus VAT which is great value for money as it will help you to highly enhance your skills to make you much more employable, you will also gain social skills and many others through this course due to a range of teaching methods that will be used such as group work. Here are Courtney Associates dates for the course: 

12th June - Leeds

15th May - Manchester

17th July - Leeds

19th June - Liverpool

22nd May - Birmingham

24th July - Liverpool

26th June - Manchester

3rd July - Birmingham

For any further information about Courtney Associates please click here to find out more about their range of business courses.

Why on-going training is crucial to success

"The more more that you read, the more things that you will know. The more that you learn the more places you'll go" Dr Seuss.  

We tend to find that many adults who have been in the same job role for a long period of time become complacent, they feel as they do not need to learn anything else and they are more then happy to carry on in their roles with no progress and no extra work, but along with this complacent mindset comes negativity and before you know it you hate your role because its the same thing day in day out, with no reward at the end of it.

When one strives to be better, works harder for a better role, or for recognition they sure as hell deserve it! This is why on-going training is crucial to success within the workplace, if you are able to demonstrate you want to learn and you want to be more successful in your role not only will your boss and managers reward you but you are also rewarding yourself! You have will have nobody to thank but yourself for your success, you seen an opportunity, you worked for it and you got it by yourself! There is no greater satisfaction then that accomplishment.

The four key benefits to on-going business training are:

• You get excel in the workplace
• You start to realise your full potential 
• You will be able to perform at your most optimum level
• You will receive the recognition and rewards you deserve 

If you;re thinking about going for a business training course visit www.courtney-associates.co.uk who have been awarded 5* for their training courses and have 5* reviews from all their previous learners. They can also design business courses for organisations and their employers as well as tailoring business courses to suit the needs of each individual learner.