When you come on board with Estates you get a dedicated account team to look after you requirements for the duration of the term. Need to report a problem, require access, want to review your costs then get in touch with your named account personnel.
We have our own dedicated call centre to deal with all issues internally, we have the benefit of all our decision makers based at this site allowing us to progress jobs, actions and calls more quickly and effectively thus giving you the customer a better end result. We welcome any feedback and suggestions, and review these frequently. All calls are recorded into the call centre for training purposes and reviews this ensures we are deploying best practice and in line with RICS Service Charge Residential Management Code & ARMA Q guidelines.
Want to go a step further? 'Right to Manage' are you ready to take over full management of your building from your landlord? At estates we can walk you through this process , it can be a daunting task but with our experience and highly qualified team we'll be with you every step of the way.
Visit www.estates.com today and see how they can help you along with thousands of other clients.
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