Business Courses at Courtney Associates

Summer is here so why not take a business course to help widen your skills in the your field by learning some transferable. Courtney Associates offer a range of business courses for you to chose from, in order to help you gain new skills and become a much more valuable employee through their courses. They offer a large range of courses that would be perfect for a summer course to help you gain extra skills or enhance your skills through their range of courses that only last a few days. Courtney Associates staff are highly trained and will be able to make sure that you benefit from their courses as they always aim to provide a productive working environment, in order to give you the competitive skills needed to compete in such a competitive work environment. Courtney Associates offer their courses in many areas such as Manchester, Liverpool, Leeds, London and Birmingham to ensure that they can cater their service to as may people as possible.

One of their most popular courses is Effective Sales Training which is a one day course that aims to allow students to focus on enhancing your current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers, in order to ensure that it is a fully transferable skill. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties and help you to improve your sale skills. Having these sale skills will make you much more employable as its a very transferable skill that can be seen in many fields like marketing and other areas. Here are some of the skills that you will learn during this course:

 Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.

Codes of Practice

Moments of Truth

Misery Moments

Golden Service with a Smile

Identifying your customers and their needs

Customers come in four main categories

Caring for your customers

Barriers to Communication

Listening Skills

Delegates are already on their way to making a great sales person.

Structured Steps of the Sale

Features and Benefits

Questioning Techniques

Closing the Sale

Handing customer objections and complaints

How to deliver feedback constructively

Negotiation skills

This course is £285.00 plus VAT which is great value for money as it will help you to highly enhance your skills to make you much more employable, you will also gain social skills and many others through this course due to a range of teaching methods that will be used such as group work. Here are Courtney Associates dates for the course: 

12th June - Leeds

15th May - Manchester

17th July - Leeds

19th June - Liverpool

22nd May - Birmingham

24th July - Liverpool

26th June - Manchester

3rd July - Birmingham

For any further information about Courtney Associates please click here to find out more about their range of business courses.